Shipping Policy

Welcome to Xapic (“we”, “us”, “our”). This Shipping Policy explains how we deliver orders made on xapic.in (the “Site”).

1. Replacement / Guarantee

We offer a 7-day 100% replacement guarantee.
If there is a genuine defect in the product, please notify us within 7 days of the delivery date.
Upon verification, we will replace the defective product free of cost.
Refunds are not provided — only replacement, because our products are custom made.

2. Delivery Lead Time

For metro areas, allow 3–5 days for delivery after the order has been shipped.
For non-metro locations (serviced by couriers), expect 5–7 days for delivery after shipping.
For remote destinations, we use Indian Government Speed Post. Please allow 7–10 days for delivery after shipping.

3. Shipping Methods

We use reliable courier services for most orders.
For areas where courier service is limited, or for remote ZIP codes, we may ship via India Post / Speed Post.

4. Order Processing

Once you place an order, we will process and pack it.
After processing, we hand over to the shipping partner.
You will be notified once the order is shipped, along with tracking details (if applicable).

5. Tracking

Where available, we provide a tracking number once your order is dispatched.
You can track your shipment via the courier’s website.
In case you don’t receive tracking details, or if there is a delay, please contact our support team.

6. Shipping Cost

(Here you can define your policy — e.g., “Free shipping on all orders above ₹X”, or “Flat shipping rate of ₹Y”, or “Shipping cost calculated at checkout”.)
Shipping charges, if any, will be shown at the time of checkout before you complete your purchase.

7. Delays & Exceptions

Delivery times are estimates and may be affected by courier partner delays, weather conditions, or other unforeseen issues.
We are not responsible for delays caused by third-party shipping partners.

8. Undelivered / Returned Orders

If a package is undelivered due to an incorrect address, we may ask you to cover additional shipping costs for re-delivery.
If the package is returned to us because it couldn’t be delivered, we will notify you for next steps.

9. Contact Us

If you have any questions about shipping, or face any issue with the delivery, please reach out to us: